FAQ

What is a private transfer?
A private transfer is where we transport you as an individual passenger without the need to share a van with anyone else. Once you arrive at the airport you won`t need to wait for other passengers. The driver will be waiting for you with a name board clearly displaying your name and then transport you to the address/hotel you have specified.Transferantalya.nl offers only private transfers.

​When should I book?
Although you may book your transfer(s) online up to 12 hours before your travel date, we recommend that you book as early as possible.Please send a e-mail if you need a transfer within 12 hours. We will usually be able to take your booking

How will I locate the driver?
The driver will meet you as you enter the Antalya or Alanya Gazipasa airport arrivals hall, with a sign showing your name. After your reservation you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpdesk number.

What happens if I can't find the driver?
If you have any trouble locating your driver, just call our 24/7 Assistance Helpdesk number (in your e-mail confirmation) and we will immediately assist you.

What if my flight is delayed?
All flights are monitored for delays to ensure your driver will be waiting for you when you arrive.

Will I be dropped off at my hotel, apartment or villa?
Yes, all our services are door-to-door - the driver will take you directly to the address you give when you make your booking.

Will anyone else be travelling in the vehicle I book?
No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group. We do not offer a shared shuttle service .

How can I contact en.transferantalya.nl?
You can contact us by email or phone. Our 24/7 Assistance Helpdesk number is available in the confirmation e-mail.

My confirmation email haven't arrived by email. What should I do?
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email the Customer Service.